Refund & Return Policy
🧾 Amoosa Refund & Return Policy
At Amoosa, your satisfaction is our top priority. We strive to deliver fresh, high-quality groceries, fruits, vegetables, and household essentials every time. If something doesn’t meet your expectations, we’re here to help.
🥬 1. Items Eligible for Refund or Replacement
You may request a refund or replacement in the following cases:
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Wrong item delivered
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Damaged or defective product
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Missing items in your order
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Expired or spoiled products received
Refunds or replacements are approved after verification.
⏰ 2. Time Limit to Raise a Request
Please raise any issue within 72 hours of delivery through the Amoosa app or by contacting our support team.
Requests made after 72 hours may not be eligible for refund or replacement.
📦 3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Fresh fruits and vegetables
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Dairy and frozen products
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Opened or partially used packaged goods
However, you may still request a refund if these items are received in poor condition or are expired/damaged.
💳 4. Refund Method
Approved refunds will be processed:
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To your original payment method for online payments, or
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As Amoosa Wallet credit for Cash on Delivery orders.
Refunds are usually completed within 5–7 business days after approval.
🛒 5. Order Cancellation
You can cancel your order before it is dispatched from the store or warehouse.
If the order is already out for delivery, it may not be eligible for cancellation.
📸 6. Proof Required
To ensure smooth processing, please share clear photos or videos of the damaged, defective, or incorrect items while raising your refund/replacement request.
📞 7. How to Request a Refund
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Open the Amoosa app or website
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Go to “My Orders”
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Select the order and click “Report an Issue” or “Request Refund”
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Upload the required photos, if applicable
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Our team will verify and process your request
📧 For Any Further Assistance
Email: support@amoosa.in
Phone: +91-94156 00996
⚖️ 8. Policy Updates
Amoosa reserves the right to modify or update this Refund & Return Policy at any time.
Any changes will be posted on our website and app.