Terms and Conditions

Last Updated: August 22, 2026

Welcome to Amoosa. These Terms and Conditions ("Terms", "Terms and Conditions") govern your access to and use of the Amoosa mobile application, website, and related services.

By accessing, registering with, or using Amoosa, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our Service.

1. Interpretation and Definitions

1.1 Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

1.2 Definitions

For the purposes of these Terms and Conditions:

Application means the Amoosa mobile application provided by the Company.
Company, "We", "Us", or "Our" means Amoosa and the entity operating the Amoosa Service.
Service means the Amoosa Application, website, platform, and related services.
Website means the official Amoosa website.
User, "You", or "Your" means any individual or legal entity accessing or using the Service.
Account means a unique account created by You to access the Service or certain features of the Service.
Vendor/Seller means an individual, business, store, or other entity offering products or services through the Amoosa platform.
Order means a request placed by a User to purchase products or services through the Service.
Products means goods, groceries, food items, household products, or other products listed by Vendors on the Service.
Delivery Partner means an individual or third-party delivery provider responsible for delivering eligible Orders.
Service Provider means a third-party individual or organization engaged by the Company to facilitate, maintain, support, analyze, or provide services related to the Service.
Content means text, images, product information, descriptions, reviews, logos, graphics, videos, and other material available through the Service.

2. Acceptance of Terms

By creating an Account or using Amoosa, You confirm that:

You have read and understood these Terms.
You agree to comply with these Terms and applicable laws.
The information provided by You is accurate and complete.
You are legally capable of entering into an agreement.
You will not use the Service for unlawful or fraudulent purposes.

If You do not agree to these Terms, You must stop using the Service.

3. User Account

Certain features of Amoosa may require You to create an Account.

You are responsible for:

Providing accurate and current information.
Maintaining the confidentiality of Your login credentials.
Keeping Your Account secure.
Not sharing Your Account credentials with unauthorized persons.
Immediately notifying Amoosa if You suspect unauthorized access to Your Account.

Amoosa reserves the right to suspend or terminate Accounts that contain false information, violate these Terms, or are involved in fraudulent or abusive activities.

4. Use of the Service

You agree to use Amoosa only for lawful purposes.

You must not:

Use the Service for fraudulent or illegal activities.
Provide false or misleading information.
Attempt to gain unauthorized access to the Application, Website, servers, or databases.
Interfere with the operation or security of the Service.
Upload malicious software, viruses, or harmful code.
Copy, modify, reproduce, sell, or commercially exploit any part of the Service without written permission.
Use automated systems or bots to access the Service without authorization.
Create multiple Accounts for fraudulent purposes.
Abuse promotional offers, discounts, coupons, or referral programs.

5. Products and Vendors

Amoosa may provide a platform through which Users can discover and purchase products from participating Vendors.

Product information, including:

Product name
Description
Images
Price
Availability
Quantity
Offers
Specifications

may be provided or updated by Vendors.

Amoosa attempts to keep product information accurate; however, product availability, prices, images, specifications, and other details may change without prior notice.

Amoosa may cancel or modify an Order if a product is unavailable, incorrectly priced, discontinued, or affected by an inventory or technical issue.

6. Placing Orders

When You place an Order through Amoosa:

You must provide accurate delivery and contact information.
You are responsible for reviewing Your Order before confirmation.
An Order is subject to product availability and acceptance.
Amoosa may accept, reject, modify, or cancel an Order where reasonably necessary.
If an Order is cancelled after payment, any eligible refund will be processed according to the applicable Refund and Cancellation Policy.

An Order confirmation does not necessarily guarantee that every product in the Order will be available.

7. Pricing and Payments

Prices displayed on Amoosa may include or exclude applicable taxes, delivery charges, platform charges, or other fees, as indicated during checkout.

You agree to pay all applicable charges associated with Your Order.

Amoosa may use third-party payment processors to process payments. Payment processing may be subject to the terms and conditions of the applicable payment provider.

Amoosa does not store complete payment card information unless specifically permitted and required for providing the Service and in accordance with applicable security requirements.

8. Delivery

Delivery times displayed on the Service are estimates and may vary due to:

Vendor preparation time
Product availability
Traffic
Weather
Delivery Partner availability
Incorrect or incomplete address information
Events beyond the Company's reasonable control

You are responsible for providing a correct and accessible delivery address and being reasonably available to receive the Order.

Amoosa will not be responsible for delays caused by circumstances outside its reasonable control.

9. Cancellation

Users may request cancellation of an Order subject to the applicable cancellation rules.

Cancellation may not be possible after an Order has been prepared, dispatched, or otherwise processed by the Vendor.

Amoosa may cancel an Order where:

The product is unavailable.
The Vendor cannot fulfill the Order.
The delivery location is outside the serviceable area.
Incorrect pricing or product information is identified.
Fraudulent or suspicious activity is detected.
A technical or operational issue occurs.
Cancellation is required by law or for security reasons.

10. Refunds and Returns

Refunds, returns, replacements, and cancellations are governed by Amoosa's applicable Refund and Return Policy.

Depending on the product and circumstances, Amoosa may offer:

Refund
Replacement
Store credit
Cancellation
Other appropriate resolution

Certain products may be non-returnable or subject to special return conditions.

Users may be required to provide photographs, order information, or other evidence when requesting a refund, replacement, or return.

11. Promotions, Coupons and Offers

Amoosa may provide promotional offers, coupons, discounts, cashback, referral benefits, or other promotional programs.

Such promotions may be subject to additional terms and conditions.

Amoosa reserves the right to:

Modify promotional offers.
Limit their availability.
Cancel promotions.
Reject fraudulent or abusive claims.
Restrict the number of times an offer may be used.

Promotional benefits cannot be transferred or exchanged for cash unless expressly stated otherwise.

12. Vendor Responsibilities

Vendors using the Amoosa platform are responsible for:

Providing accurate product information.
Maintaining appropriate product quality.
Maintaining valid licenses or registrations required for their business.
Complying with applicable laws and regulations.
Fulfilling accepted Orders.
Providing products as described.
Maintaining appropriate inventory information.
Following applicable food safety, consumer protection, taxation, and other requirements where relevant.

Amoosa may take appropriate action against Vendors who violate applicable laws or platform policies.

13. User Reviews and Content

Users may be permitted to submit ratings, reviews, comments, photographs, or other Content.

You agree that Your Content:

Must be truthful and based on Your genuine experience.
Must not contain unlawful, defamatory, abusive, threatening, or misleading material.
Must not violate another person's privacy or intellectual property rights.
Must not contain malicious software or harmful material.

Amoosa reserves the right to remove Content that violates these Terms or applicable laws.

14. Intellectual Property

All intellectual property rights relating to Amoosa, including but not limited to:

Logos
Trademarks
Application design
Website design
Software
Text
Graphics
Images
Content
Features
Branding

are owned by or licensed to Amoosa unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Amoosa's intellectual property without prior written permission.

15. Third-Party Services and Links

Amoosa may use third-party services for payment processing, analytics, maps, authentication, communication, delivery, hosting, or other functionality.

The Service may also contain links to third-party websites or services.

Amoosa does not control third-party websites and is not responsible for their content, policies, availability, or practices.

Users should review the applicable terms and privacy policies of third-party services before using them.

16. Privacy

Your use of Amoosa is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose information.

By using the Service, You acknowledge that You have read and understood the applicable Privacy Policy.

17. Account Suspension and Termination

Amoosa may suspend, restrict, or terminate Your Account or access to the Service if:

You violate these Terms.
You engage in fraudulent or abusive activity.
You provide false information.
You misuse promotional offers.
You interfere with the Service.
Your activities create a security or legal risk.
Required by law or regulatory authorities.

Upon termination, Your right to use the Service will immediately cease, except where applicable law requires otherwise.

18. Disclaimer

Amoosa provides the Service on an "as available" and "as is" basis to the extent permitted by applicable law.

We do not guarantee that:

The Service will always be available.
The Service will be uninterrupted or error-free.
Every product will always be available.
Product information will always be completely accurate.
Delivery will always occur within a specific estimated time.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Amoosa and its affiliates, employees, partners, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from Your use of the Service.

Amoosa's liability, where legally applicable, shall be limited to the extent permitted by applicable law and the circumstances of the relevant transaction.

20. Indemnification

You agree to indemnify and hold harmless Amoosa, its affiliates, employees, officers, partners, Vendors, and Service Providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms.
Your misuse of the Service.
Your violation of applicable laws.
Your violation of third-party rights.
Fraudulent or unauthorized activities conducted through Your Account.

21. Force Majeure

Amoosa shall not be responsible for delays or failure to perform its obligations caused by events beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Epidemics or pandemics
War
Terrorism
Government restrictions
Strikes
Internet or telecommunications failures
Power failures
Transportation disruptions
Other circumstances beyond reasonable control

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising from or relating to these Terms or the Service shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's applicable place of operation, subject to applicable law.

23. Changes to These Terms

Amoosa may update or modify these Terms and Conditions from time to time.

When changes are made, the updated Terms will be published through the Application or Website, along with an updated "Last Updated" date.

Your continued use of the Service after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions shall continue to remain in full force and effect.

25. Waiver

Failure by Amoosa to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.

26. Entire Agreement

These Terms, together with the Privacy Policy, Refund and Return Policy, and any other applicable policies published by Amoosa, constitute the agreement between You and Amoosa regarding Your use of the Service.

27. Contact Us

If You have any questions, complaints, concerns, or requests regarding these Terms and Conditions, You may contact us through the support/contact section available on the Amoosa Application or Website.

Company: Amoosa
Website: Amoosa Official Website
Support: Available through the Amoosa Application/Website

By using Amoosa, You acknowledge that You have read, understood, and agreed to these Terms and Conditions.

Terms and condition